Pillar 04

Operational Efficiency

This pillar measures how efficiently hospital systems, resources, patient flow, scheduling, beds, theatres, and operational processes are managed to deliver timely, coordinated, and high-quality care with optimal use of resources.

Pillar Score
76.3
/100
Good
VS Last Assessment
+2.9 Points
Pillar Weight
11% of HPI Score
Overview Measures Sections Indicators Dashboard Improvement Actions
Pillar
Patient Flow 74.8 /100
Good
Pillar
Bed Utilization 79.3 /100
Good
Pillar
ED Throughput 73.6 /100
Fair
Pillar
Theatre Utilization 78.1 /100
Good
Pillar
Scheduling Efficiency 75.9 /100
Good
What It Measures
  • Bed management and occupancy
  • Emergency department flow
  • Theatre and procedure efficiency
  • Outpatient scheduling
  • Waiting times and delays
  • Administrative processing
  • Discharge flow
  • Resource utilization and bottlenecks
building
Core Sections
Patient Flow
Patient Flow
Bed Capacity
Bed Capacity
ED Operations
ED Operations
Theatre Efficiency
Theatre Efficiency
Scheduling
Scheduling
Resource Optimization
Resource Optimization
Key Indicators
Average Length of Stay4.8 days
Bed Occupancy86%
ED 4-Hour Performance72%
Theatre Utilization81%
Outpatient No-Show Rate7.3%
Discharge Before Noon41%
Referral Processing Within Target83%
Average Appointment Delay12.4 minutes
Turnaround Time for Bed Cleaning39 minutes
Risk Signals
  • Prolonged ED waiting times
  • Discharge delays
  • Low theatre turnaround efficiency
  • Poor clinic flow and appointment slippage
  • Bed blockage
  • Staff time lost to duplication
  • Operational bottlenecks during peak periods
Dashboard Preview
Bed Occupancy (12M)
86%
2%
Average ED Wait Time (12M)
142 min
8 min
Theatre Utilization (12M)
81%
3%
Discharge Before Noon (12M)
41%
6%
Improvement Actions
  • Improve patient flow coordination
  • Optimize scheduling and capacity planning
  • Reduce avoidable delays and bottlenecks
  • Monitor bed and theatre utilization in real time
  • Strengthen operational command dashboards
Pillar
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