Pillar 08

Diagnostic Excellence

This pillar measures the quality, accuracy, timeliness, and safety of diagnostic pathways across laboratory, imaging, pathology, and specialist review.

Pillar Score
80.2
/100
Excellent
VS Last Assessment
3.9 Points
Pillar Weight
8% of HPI Score
Overview Measures Sections Indicators Dashboard Improvement Actions
Pillar
Diagnostic Accuracy 84.1 /100
Excellent
Pillar
Lab Turnaround 79.7 /100
Good
Pillar
Imaging Turnaround 78.9 /100
Good
Pillar
Critical Result Communication 83.6 /100
Excellent
Pillar
Result Follow-Up 80.4 /100
Excellent
What It Measures
  • Diagnostic accuracy
  • Lab and imaging turnaround time
  • Delayed or missed diagnosis
  • Critical result communication
  • Repeat testing
  • Referral-to-diagnosis interval
  • Abnormal result follow-up
  • Diagnostic pathway compliance
building
Core Sections
Laboratory Performance
Laboratory Performance
Imaging Performance
Imaging Performance
Critical Results
Critical Results
Diagnostic Delay Monitoring
Diagnostic Delay Monitoring
Specialist Review
Specialist Review
Result Follow-Up
Result Follow-Up
Key Indicators
Lab Turnaround Within Target86%
Imaging Turnaround Within Target82%
Critical Result Notification Within Target91%
Diagnostic Delay Incidents2.1%
Repeat Test Rate4.8%
Referral-to-Diagnosis Median6.4 days
Abnormal Result Follow-Up Completion88%
Diagnostic Accuracy Audit93%
Missed Diagnosis Complaints0.7%
Risk Signals
  • Delays in imaging reporting
  • Late critical result escalation
  • Repeat testing due to quality issues
  • Missed follow-up of abnormal results
  • Referral bottlenecks
  • Diagnostic pathway variation
  • Communication gaps between diagnostic teams and referrers
Dashboard Preview
Lab TAT (Median) (hours)
18.6
9%
Imaging TAT (Median) (hours)
24.1
7%
Critical Alerts Within Target
91%
6%
Follow-Up Completion (Abnormal Results)
88%
5%
Improvement Actions
  • Improve turnaround times
  • Strengthen critical result workflows
  • Review diagnostic delays
  • Improve lab-radiology-clinician integration
  • Monitor diagnostic safety events
Pillar
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